Focus on the user's abilities and a proper site survey. Modern stairlifts offer battery backup, safety sensors, and straight or custom curved rails. Vet dealers with referrals and reviews, compare quotes and warranties, and get an on-site demonstration before buying.
Since people are living longer, more households need mobility solutions to keep residents safe and independent. Stairs are a common challenge. A stairlift can be a practical, relatively quick-to-install solution - but choosing the right model and installer matters.
Start with the user, not the product
Admitting you need a stairlift is often the hardest step. Once you do, focus on the user's abilities and limitations: how they sit and stand, their leg length and reach, any balance or back pain issues, and any cognitive or visual impairments that affect operation.
Measure practical constraints: the stair width, presence of doors at top or bottom landings, headroom, and whether the staircase is straight or curved. An on-site assessment by a reputable dealer will confirm measurements and rule out surprises.
What features matter today
- Seat height and depth: match to the user's leg length so feet reach the footrest comfortably.
- Weight capacity: check each model's rating; many household lifts support roughly 300-400 pounds, but confirm the exact number for the unit you choose.
- Power and backup: modern stairlifts run on rechargeable batteries so they can work during power outages.
- Safety features: look for swivel seats or safety belts, obstruction sensors, soft start/stop, and a locking key or remote controls (call/send functions).
- Rail type: straight rails are less expensive and quicker to fit; curved rails are custom-made for landings and turns.
How to find and vet dealers
- Get referrals from friends, family, or local care professionals. Personal experience is often the most reliable guide.
- Contact multiple manufacturers and dealers to compare models, prices, and availability. Large manufacturers include established brands, but local dealers may carry several lines.
- Check installers' references, online reviews, and local business ratings. Ask about technician training, warranty handling, and average response time for service calls.
- Confirm what's included: site survey, installation, a demonstration, a written quote, warranty terms, and a service plan.
Compare buying, renting, or buying used
New stairlifts come with full warranties and tailored installation. Rentals or certified refurbished units can lower upfront costs and suit short-term needs. Verify warranty transferability and service coverage for used equipment.
Practical buying steps
- Confirm the user can safely sit in and stand from the proposed seat.
- Have a dealer perform an on-site survey and provide a written quote.
- Compare models for seat fit, weight capacity, safety features, and rail type.
- Ask about battery backup, installation timeline, and post-install service.
- Review warranty and service agreements before signing.
- Get a demonstration and training at installation.
Choosing a stairlift is largely about matching the product and installer to the user's needs and the home's layout. Take time to compare options, verify credentials, and insist on an on-site demonstration before finalizing the purchase.